On confirmed enrollment, the client receives access to a personalised wellness coaching program consisting of:

• Assignment of a certified wellness coach
• A personalised lifestyle assessment
• A customised meal plan and movement protocol
• Ongoing daily coaching support via WhatsApp and the 10X Shape platform
• Digital guides, resources, and progress-tracking access

All services are delivered digitally through WhatsApp and the 10X Shape online platform, using the mobile number and email address provided by the client at the time of enrollment.

It is the client's responsibility to provide an accurate and active mobile number and email address. 10X Shape is not responsible for delivery failures caused by incorrect contact details supplied by the client.

• Coach assignment: within 24–48 hours of confirmed payment
• Lifestyle assessment call: within 72 hours of coach assignment
• Personalised meal plan & workout protocol: within 3–5 working days of the assessment
• Platform access credentials: emailed immediately on payment confirmation

Timelines are counted in working days and exclude national public holidays.

Because no physical product is dispatched, no shipping, handling, courier, or delivery fee is charged at any point. The price shown at checkout is the total amount payable.

As no physical goods are supplied, product exchange or return does not apply. However, a client may request the following service-level exchanges:

• Coach change: a client may request reassignment to a different certified coach once during the program if the coaching relationship is not working. Requests are reviewed and actioned within 5 working days.
• Program change: a client may request a switch between 10X Shape programs of equal value within the first 7 days of enrollment, subject to availability.
• Plan revision: meal plans and workout protocols are revised by the assigned coach on request at no additional cost throughout the program.

To raise any of the above, email hello@10xshape.com or message your assigned coach.

If 10X Shape fails to assign a certified coach within 72 hours of confirmed payment, the client is entitled to a full refund of the amount paid. Please refer to our Cancellation & Refund Policy for the process and timelines.

Because delivery is entirely digital, services are available to clients outside India with no change to delivery method, timeline, or cost. No customs duties, import charges, or cross-border shipping fees apply.

10X Shape is a trading name of 10X Octave Technologies Private Limited, a company incorporated in India under Corporate Identity Number U62091HR2026PTC142528, with its registered office at House No. 1283, First Floor, Sector-14P, Hisar, Haryana 125001, India. Correspondence may also be sent to A-47, South Extension, New Delhi 110049. Our telephone line is 9289993191, answered Monday to Saturday between ten in the morning and seven in the evening, Indian Standard Time. Email: hello@10xshape.com.