1. Agreement to Terms

By accessing and using the services of 10X Shape, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

10X Shape provides health and wellness transformation coaching services including:

• Personalized nutrition and meal planning
• Fitness coaching and workout programs
• Weight management programs (loss/gain)
• PCOS, thyroid, and metabolic health support
• 24/7 WhatsApp coaching and support
• Group challenges and community programs
• Corporate wellness programs

3. Medical Disclaimer

4. Eligibility and Registration

4.1 Age Requirements

• You must be at least 18 years old to use our services independently
• Services for minors (under 18) require parental consent and supervision

4.2 Health Requirements

• You must disclose any pre-existing health conditions
• You must inform us of current medications and supplements
• You must obtain medical clearance if you have serious health conditions

4.3 Accurate Information

You agree to provide accurate, complete, and current information during registration and program participation.

5. Payment Terms

5.1 Program Fees

• All program fees must be paid in advance unless otherwise agreed
• Prices are in Indian Rupees (INR and international currency) and include applicable taxes
• We reserve the right to change program prices with 30 days notice

5.2 Payment Methods

• We accept payments via credit/debit cards, UPI, net banking, and digital wallets
• All payments are processed through secure third-party payment gateways
• Installment options may be available for certain programs

5.3 Failed Payments

• Services may be suspended if payments fail or are not received
• You are responsible for ensuring payment method validity
• Additional charges may apply for failed payment recovery

6. Refund and Cancellation Policy

6.1 Refund Eligibility

• Money-Back Guarantee: No Refunds
• Medical Emergencies: Partial refunds considered for genuine medical emergencies with doctor's certificate
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6.2 Non-Refundable Items

• One-time consultation fees
• Digital products and meal plans already delivered
• Services consumed beyond 50% of program duration
• Membership fees for completed programs

6.3 Refund Processing

• Approved refunds processed within 7-14 business days
• Refunds credited to original payment method
• Bank processing times may vary (5-10 additional days)

7. WhatsApp Communication Terms

7.2 Communication Guidelines

• Maintain respectful and professional communication
• Response time during business hours: 2-4 hours
• Emergency health issues should be directed to medical professionals
• You can opt-out by messaging "STOP" at any time

8. User Responsibilities

8.1 Program Participation

• Follow program guidelines and recommendations
• Attend scheduled consultations and check-ins
• Provide accurate progress updates and feedback
• Report any health concerns immediately

8.2 Prohibited Activities

• Sharing program materials with non-participants
• Using services for commercial purposes without permission
• Harassing or inappropriate behavior toward staff or other participants
• Providing false health information or progress reports

9. Intellectual Property Rights

• All program materials, meal plans, and workout routines are proprietary to 10X Shape
• You receive a personal, non-transferable license to use materials during your program
• Reproduction, distribution, or commercial use of materials is prohibited
• Your progress photos and testimonials may be used for marketing with your consent

10. Privacy and Data Protection

• Your personal and health information is protected under our Privacy Policy
• We use your data only for service delivery and program improvement
• You can request data deletion or modification at any time
• All communications are subject to privacy protection

11. Limitation of Liability

11.2 Service Limitations

• We do not guarantee specific weight loss or health outcomes
• Results depend on individual compliance and biological factors
• Service interruptions due to technical issues may occur
• We are not liable for indirect or consequential damages

12. Termination

12.1 Termination by You

• You can terminate services at any time with written notice
• Refunds subject to our refund policy terms
• Access to program materials ends upon termination

12.2 Termination by Us

We may terminate your access for:

• Non-payment of fees
• Violation of these terms
• Inappropriate behavior or harassment
• Providing false information

13. Dispute Resolution

• Governing Law: These terms are governed by Indian law
• Jurisdiction: Courts of Haryana, India have exclusive jurisdiction
• Mediation: Disputes will first be attempted through good faith negotiation
• Arbitration: Unresolved disputes subject to binding arbitration

14. Force Majeure

We are not liable for delays or failures in service delivery due to circumstances beyond our control, including but not limited to natural disasters, government actions, pandemics, or technical failures.

15. Modifications to Terms

• We reserve the right to modify these terms at any time
• Changes will be posted on our website with updated date
• Continued use after changes constitutes acceptance
• Material changes will be communicated via email or WhatsApp

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. You also confirm that you are legally capable of entering into this agreement.