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Refund & Cancellation Policy
Simple. Transparent. Customer-Focused.
🛡️ NO Refund Window
We offer a No refund window from the time of payment.
If you're not satisfied with your 10X Shape program purchase
1. Refund Eligibility
❌ Non-Refundable
- Refund requests made payment
- Programs where coaching has been initiated
- Digital materials already downloaded
- One-time consultations after completion
- Add-on services purchased separately
2. Refund Processing Timeline
| Request Time | Eligibility | Refund Amount | Processing Time |
|---|---|---|---|
| 0-48 Hours | Fully Eligible | No Refund | 3-5 business days |
3. How to Request a Refund
Contact Within 48 Hours
Send refund request via WhatsApp (+91 9729345766) or email within 48 hours of payment
Provide Payment Details
Include transaction ID, payment date, amount, and reason for refund request
Instant Verification
Our team verifies the 48-hour window and processes your request immediately
Refund Processing
Approved refunds processed to original payment method within 3-5 business days
📋 Required Information for Refund
- Full name and contact number
- Transaction ID or payment reference
- Payment date and amount
- Reason for refund (optional)
- Original payment method details
4. Payment Method & Processing
4.1 Refund Methods
- Credit/Debit Cards: 3-7 business days
- UPI/Digital Wallets: 1-3 business days
- Net Banking: 3-5 business days
- International Cards: 7-10 business days
4.2 Processing Fees
No Deductions: Full refunds within 48 hours include all payment gateway charges. You receive 100% of the amount you paid.
5. Cancellation Policy
5.1 Program Cancellation
- After Payment: No refund, but program access continues as purchased
5.2 Access Termination
- Program materials access ends upon refund processing
- WhatsApp coaching support terminates immediately
- Downloaded materials should be deleted
- Re-enrollment possible after refund processing
6. Contact for Refunds
📱 WhatsApp (Fastest)
Message: "REFUND REQUEST"
Instant response during business hours
✉️ Email Support
Include all payment details
Response within 4 hours
📞 Phone Support
Mon-Sat: 9 AM - 7 PM IST
Immediate assistance
7. Important Terms
7.1 Time Calculation
- 48-hour window starts from successful payment completion
- Weekends and holidays are included in the calculation
- Time zone: Indian Standard Time (IST)
- Payment confirmation email timestamp is considered final
7.2 Refund Limitations
- Only one refund request per transaction allowed
- Refunds limited to the amount actually paid
- No compensation for time, effort, or opportunity costs
- Promotional discounts and offers are non-transferable post-refund
💪 Why Choose 10X Shape?
We keep our refund window short because we're confident you'll love our programs!
✅ Expert coaching team • ✅ Proven results
⚠️ Legal Information
Company: 10X Shape
Address: House No. 1283, Sector 14, Hisar, Haryana - 125001, India
This refund policy is governed by Indian consumer protection laws. Your statutory consumer rights remain unaffected by this policy. Any disputes will be subject to the jurisdiction of Haryana courts.
Questions About Refunds?
Contact us immediately if you have any concerns about your purchase.
💬 Get Instant HelpOur support team responds within 2 hours during business days